You can return any item on the site that becomes defective during the first 30 days of ownership for a replacement product. Some products offer more extensive guarantees by the manufacturer. Our customer service representatives will work with you to come up with the best solution for your situation. For hygiene we can not accept returns on lingerie or on toys that are not defective.
Returning an item
If you live close to one of our Toys Tonight stores you may return the defective item directly there. For hygiene we can not accept returns on lingerie or on toys that are not defective. No refunds. Otherwise you'll have to mail your item back to Toys Tonight 203 NW 36th Street Miami, FL 33127
Toys Tonight takes your personal privacy extremely seriously. We never share or sell you name or email to any other persons, companies or entities.
We take extra care to safeguard your privacy from the second you land on our homepage to the moment your order arrives at your front door. Here’s just a few of our special measures:
The Strongest Possible Computer Defenses
Toys Tonight has comprehensive, companywide standards for maintaining the privacy and safety of your personal and billing information. While we can’t go into explicit details, our safeguards include multi-layered firewalls and virus scans, secured servers, mandatory password changes, and the very latest in computer encryption.
In most cases orders are processed to be shipped within minutes of your order coming in.
Most of our orders are shipped via Fedex ground or over night, depending upon the service selected.
Toys Tonight is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and our warehouse address. The name “Toys Tonight” does not appear anywhere on the outside of your package, instead packages will be marked from “Shipping Department” or something similar.